| Business Code of Practice |
Traders shall agree to trade fairly and within the spirit of the law and good
business practice. |
Members will:
|
•
•
•
•
•
•
•
|
Provide Trading Standards with full details of ownership, trading names,
premises, staffing levels and trade activities.
Inform Trading Standards of any significant changes to the above within 14
working days of the change.
Ensure that all employees are made aware of the scheme and their obligations.
Agree to use the Referenceline system and offer questionnaires to
customers.
Agree to abide by the letter and spirit of this Code of Practice.
Use the identification and contact methods specified in the application
form when visiting or delivering services to consumers in their homes.
Pay their annual membership fee within 28 days of the due date (1st
April), otherwise membership will be revoked.
|
Applicants must:
|
•
•
•
•
•
•
•
•
•
•
•
|
Have a permanent address in the Dundee City Council area or conduct the
majority of their business therein.
Adequately train their staff for the work they carry out, and keep
appropriate training records. These should be available for the Service
to view upon request.
Deal with complaints promptly, effectively and in accordance with the
"dispute resolution process".
If a business is a member of a trade association which has its own code
of practice, the terms of that code and any arbitration process will be
followed at all times.
Provide customers, where appropriate, with a written schedule of works and a
written quotation before any work commences. Any change made to this schedule
shall be communicated to the consumer before any further work is carried out.
Any call out charges must be notified in advance to the consumer.
Give customers an invoice of receipt showing full details of work
carried out, itemising where parts have been supplied, materials used,
and labour and other costs.
Parts replaced by garages must be left for consumer inspection upon
request.
Not use second hand or reconditioned parts unless agreed by the consumer
prior to the work commencing.
Include VAT in all prices including advertised prices, and comply with all
relevant consumer protection legislation.
Not seek customers by cold calling.
Offer Referenceline customer satisfaction questionnaires to every
customer.
|