| Dispute Resolution Process |
If a consumer is unhappy with any work carried out by a member of the
scheme, the trader must agree to comply with the dispute resolution
procedure:
|
1.
2.
3.
4. |
Consumers should try to resolve the complaint directly with the trader. Any
details of the complaint should be made in writing to the trader.
If the complaint remains unresolved, then either party may
contact Trading
Standards with details of the complaint.
Trading Standards will respond to both parties within 3 working days.
Trading Standards will investigate the complaint, and where necessary provide
a recommendation to resolve the dispute. If the consultation of an independent expert
is required, agreement
will be sought from both parties about the payment of such a consultation. |