| Trading Standards Commitment |
Dundee Trading Standards will:
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Provide a fair and impartial service for both traders and consumers.
Ensure compliance with consumer protection legislation, and agree to carry out
any investigations promptly and fairly.
Provide advice on both civil and consumer protection legislation upon request.
Assist with staff training if required, and where resources permit.
Nominate an officer that will act as a liaison officer for the business
and the contact point for the provision of advice and assistance.
Provide appropriate advice to the consumer following a complaint to the
service. Where the complaint cannot be resolved, we will attempt to
mediate between the two parties or recommend arbitration through the
trade association if appropriate, or action through the court system.
Provide
an appropriate level of promotion of the scheme and its members.
Conduct regular reviews of the scheme.
Reserve the right to revoke
membership of the scheme where traders pursue a course of business
conduct detrimental to consumers interests, or in conflict with the Code
of Practice.
Reserve the right to publicise the removal of traders
from the scheme where appropriate.
Provide a comprehensive feedback system through Referenceline that is
accessible for both traders and consumers.
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