| Trading Standards Commitment |
Dundee Trading Standards will:
|
•
•
•
•
•
•
•
•
•
•
|
Provide a fair and impartial service for both traders and consumers.
Ensure compliance with consumer protection legislation, and agree to carry out
any investigations promptly and fairly.
Provide advice on both civil and consumer protection legislation upon request.
Assist with staff training if required, and where resources permit.
A nominated officer will act as Liaison Officer for the business and the
contact point for the provision of advice and assistance.
Provide appropriate
advice to a consumer following a complaint to the Service. Civil
complaints will be referred to the contact point specified in the
application form and the Liaison Officer. Where a complaint cannot be resolved, the Service will
attempt to mediate between the two parties or recommend arbitration through a
trade association if appropriate, or action through the court system.
Provide
an appropriate level of promotion of the scheme and its members.
Conduct regular reviews of the scheme.
Reserve the right to revoke
membership of the scheme where traders pursue a course of business
conduct detrimental to consumers interests, or in conflict with the Code
of Practice.
Reserve the right to publicise the removal of traders
from the scheme where appropriate.
|