| By establishing a “trusted trader”
partnership scheme, the council seeks to encourage local businesses
to sign up to a code of practice that will give consumers confidence
in the standard of service they expect to receive.
Companies dealing in a range of trades, including property maintenance
and vehicle servicing, will be listed on a database, handled by
outside organisation Referenceline, that measures business performance
by customer referral.
The council’s head of environmental health and trading standards,
Albert Oswald, said bogus traders were a particular area of concern.
“That is where consumers are cold-called and tricked into paying
large sums of money for often very shoddy goods or services,” he
said.
“Property maintenance covers a high proportion of cases and these
are almost always high-value cases with consumers parting with sums
in excess of £1000.
“If victims are from vulnerable groups, then the result is often
distress as well as financial loss.”
Mr Oswald said the link between bogus workmen and distraction
burglary was of even more concern, with vulnerable people being
targeted by thieves.
He has recommended the introduction of a trusted trader business
partnership scheme in Dundee to help both consumers looking for
services and companies willing to provide them in an honest and
fair fashion.
Customers would rate the service and give written references,
which would be collated by Referenceline and made available to prospective
customers. Only local firms would be eligible to join the scheme,
which would be managed by the council’s trading standards section.
Mr Oswald said the scheme should have the effect of reducing
the business available to itinerant and bogus traders, thereby improving
community safety in terms of doorstep selling and distraction burglary.
Councillor Julie Sturrock, convener of the environmental services
and sustainability committee, said, “We are absolutely determined
that Dundee residents should not suffer from crime on their own
doorstep, and this seems a very simple way of driving out the bad
by promoting good practice.
“Local businesses will also benefit because membership of the
scheme will mean that they will have a better profile and will not
be associated with the type of rogue traders who give everyone a
bad name.”
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